Passenger finds maggots in Rly’s food
“The train services got disrupted and I wanted to lodge a complaint in Mumbai which I couldn’t. I was told a complaint could be lodged at the Pune station and hence I did so on Wednesday,” Kale told Sakal Times.
PUNE: Despite several complaints, the Indian Railways has failed in maintaining quality of food. Recently, a Pune resident found a maggot in his bread-omelette when he was travelling from Mumbai to Pune in Deccan Queen Express. Though the incident took place a month ago, he complained at Pune railway station on August 21.
Sagar Kale, resident of Somwar Peth, filed a complaint against the pantry car contractor of the train. Kale is a frequent traveller of Deccan Queen.
He was travelling from Mumbai to Pune on July 19 and ordered bread-omelette but found maggots in his dish, he said.
He said, “The train services got disrupted and I wanted to lodge a complaint in Mumbai which I couldn’t. I was told a complaint could be lodged at the Pune station and hence I did so on Wednesday,” Kale told Sakal Times. A copy of the complaint is with Sakal Times.
“During the journey I ordered an omelette. I was surprised to find maggots in the food as the train is famous for its pantry car besides the fact that I never had such a bad experience on the train. I requested the man serving the food to remove the dish and replace it. Soon, I got another omelette but once I sprinkled black pepper and ketchup on it, the worms appeared again. This upset me and I took a video and complained about it to the person supervising the pantry car who claimed it was unbelievable and started to argue,” Kale said.
The dining car of the train has been run close to 89 years now.
Last year, the Central Railway renovated the dining car. The train belongs to the Mumbai division. The catering services of the train are managed by the Indian Railway Catering and Tourism Corporation (IRCTC).
When contacted, Pune railway division’s PRO Manoj Jhawar said the matter will be forwarded to the IRCTC for action. “Pantry in trains come under the IRCTC. With the complaint lodged in Pune, we will forward the same to the IRCTC asking them to act on this,” he said.